Delivery & Returns

Delivery Information

We deliver all over the United Arab Emirates – Dubai, Abu Dhabi, Sharjah, Ajman and all other Emirates included. Once the order is confirmed, it generally takes 2 - 4 working days for delivery completion. We also offer free shipping for all orders above 100 AED. For international shipping, please check with us over email or phone to get the custom rates. 

Return Information

We offer free returns within 7 days if you are not 100% satisfied with your purchase. A full refund will be provided if the return is made within the 7 day period. To be eligible for a return, please ensure the item must be unused/unworn and in the same condition you have received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please make sure to contact us within 1 - 2 business days from the day your order is delivered if you find any defects in the item.

Germanparts.ae will not accept returns for items that are specially ordered for the customer unless the item is malfunctioning or damaged on arrival. Any parts that are already installed and tested on a vehicle may not be accepted as a return. Germanparts.ae also does not offer any warranty on the parts sold unless otherwise mentioned.

Refunds

Once we receive and post inspection of the return shipment, the refund payment process shall be initiated. Once approved, your refund will be processed, and will be credited via the same original method of payment. It may take upto 14 business days for the refund amount to appear on the card used.